Privacy Policy

1. Introduction

BICOCO (“we”, “us” or “our”) respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, share and protect personal information when you visit our website, place
an order, contact us or subscribe to our communications. It applies to customers and website visitors in Nigeria and other
countries, subject to applicable data-protection laws.

2. Personal Information We Collect

Depending on how you interact with us, we may collect your name, email address, phone number, billing and delivery
addresses, order details, size selections, body measurements you submit, messages you send us and your marketing
preferences. We may also collect certain technical information, such as your IP address, browser and device information,
pages viewed and interactions with our website.

Payment Information

Payments are processed through the methods available at checkout. We may receive transaction references and payment
status to confirm and manage orders. Full payment card details are generally handled by the relevant payment provider
rather than collected directly by us, depending on the payment method used.

3. How We Use Your Information

We may use personal information to process and fulfil orders, arrange delivery, manage returns and refunds, provide
customer support, respond to enquiries, improve our website, prevent fraud, maintain business records and meet legal
obligations.

Marketing Communications

We may send promotional emails or messages about our products, collections and brand updates where permitted by law.
You can unsubscribe using the link in a marketing email or contact us to opt out. Even if you opt out of marketing, we may
still send essential messages relating to your orders, payments and deliveries.

Measurements and Sizing Information

Body measurements submitted through our website are used to support sizing, fit and order-related services. Please
provide accurate information. We use this information only for relevant business purposes and in accordance with
applicable legal requirements.

4. When We Share Personal Information

We may share relevant personal information with service providers who help us operate our business, including payment
processors, delivery and logistics companies, and website and technical providers. Where applicable, we may also share
information with analytics and marketing service providers. We may disclose personal information where required by law
or where reasonably necessary to prevent fraud or protect rights and safety. We do not sell personal information to third
parties.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to support essential functions, remember preferences, understand
website performance and, where enabled, support analytics or advertising. You may manage available cookie preferences
through website controls or your browser settings. Disabling some cookies may affect website functionality.

6. Data Storage and Security

We take reasonable measures to protect personal information against unauthorised access, loss, misuse or disclosure.
We retain information for as long as reasonably necessary to fulfil orders, provide customer support, maintain business
records, resolve disputes and meet legal obligations. When information is no longer needed, we take appropriate steps to
delete or securely dispose of it, subject to applicable law.

7. International Data Transfers

Personal information may be processed or stored in countries other than the country where you live because we may use
service providers operating internationally. Where required, we take steps to ensure that such transfers comply with
applicable data-protection laws.

8. Your Privacy Rights

Depending on applicable law, you may have the right to request access to or correction of your personal information,
request deletion in appropriate circumstances, object to certain processing, withdraw consent where processing is based
on consent, or opt out of marketing communications. We may need to verify your identity before responding to a request.

Our website is intended for people who can lawfully make purchases under the laws that apply to them. We do not
knowingly collect children’s personal information where doing so would be unlawful. Our website may contain links to
third-party websites, which have their own privacy practices and policies.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business, website, service providers or legal obligations. The
latest version will be published on our website.

11. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, kindly contact us.