Refund and Returns Policy

Every BICOCO piece is exclusively made to order. Customers should check the size chart and confirm their size before ordering, or provide their exact measurements for a personalized fit.

  • Refunds aren’t available once production has started.
  • Returns aren’t accepted for outfits made using customer-provided measurements.
  • We only replace items where a production error has occurred on our part.
  • Items must be returned in the exact condition in which they were delivered, with no damages, alterations, or signs of wear.
  • If adjustments are needed due to customer-provided measurements, additional alteration and delivery costs will apply.
  • To request a replacement for a production error, customers must contact BICOCO within 3 days of receiving their item and provide photos of the issue.